Frequently Asked Questions

SuperMatrix is the technology-driven wealth management platform of the Sarthi Group, operated by Sarthi Financial Services Private Limited (CIN: U67190DL2009PTC187401), an AMFI-Registered Mutual Fund Distributor. We help you invest in mutual funds, PMS, and other financial solutions through a simple, technology-driven, goal-based experience.

SuperMatrix is the wealth management platform of Sarthi Financial Services Private Limited, an AMFI-Registered Mutual Fund Distributor. Mutual fund distribution is undertaken in compliance with the applicable SEBI and AMFI regulations.

No. SuperMatrix does not charge investors a separate fee for mutual fund distribution. As a distributor, we receive commission from Asset Management Companies (AMCs) on Regular Plan schemes. Direct Plans, which carry a lower expense ratio, are available directly through the respective AMCs—we do not facilitate investments in Direct Plans.

Register on our website or app, complete your KYC, link your bank account, and choose a fund or goal to invest in. Once your KYC is verified, you can start investing within minutes.

KYC (Know Your Customer) is a mandatory SEBI requirement that verifies your identity before you invest in mutual funds. It typically involves your PAN, address proof, and a photo or video verification, and needs to be completed only once across the industry.

Your PAN card, an address proof (such as Aadhaar or passport), a cancelled cheque or bank statement for your bank details, and a passport-size photograph. Most of this can be completed digitally during onboarding.

You must be 18 or older to invest independently. Investments for minors can be made by a parent or legal guardian on the minor's behalf.

NRIs can generally invest in Indian mutual funds through NRE/NRO bank accounts, subject to FEMA and fund-specific guidelines.

A fixed deposit offers a fixed, guaranteed return set upfront. A mutual fund's returns are market-linked and not guaranteed—equity funds in particular carry more risk, but have historically offered higher long-term growth potential than FDs.

A SIP invests a fixed amount at regular intervals, such as monthly, while a lumpsum is a one-time investment of a larger amount. SIPs help average out market volatility over time and suit regular savers; a lumpsum suits investors with a large amount ready to deploy at once.

Yes. SIPs can be paused, modified, or stopped at any time with no penalty, though staying invested for the long term generally helps you get the full benefit of compounding.

ELSS is an equity mutual fund that offers a tax deduction under Section 80C, with a lock-in of just 3 years—the shortest among 80C options such as PPF (15 years) or tax-saving fixed deposits (5 years).

In a Portfolio Management Service, stocks are held directly in your own demat account and managed specifically for you, rather than pooled with other investors as in a mutual fund. PMS requires a minimum investment of ₹50 lakh, as mandated by SEBI, and offers a more personalised strategy.

It's an approach where your investments are mapped to specific goals—such as a home, education, or retirement—with a suggested savings plan and product mix designed to help you reach that target within your desired timeframe.

An SWP lets you withdraw a fixed amount from your mutual fund investment at regular intervals, such as monthly or quarterly, while the remaining units stay invested. It is commonly used to create a regular income stream, for example during retirement, without redeeming your entire investment at once.

An STP allows you to transfer a fixed amount at regular intervals from one scheme to another within the same AMC—typically from a liquid or debt fund into an equity fund. It helps you move a lumpsum into the market gradually rather than all at once, spreading out entry points over time.

NAV is the per-unit market value of a mutual fund scheme on a given day. It is calculated by dividing the total value of the scheme's assets, after deducting expenses and liabilities, by the number of outstanding units. Mutual fund units are bought and sold at the applicable NAV, not at a fixed price.

Both plans invest in the same underlying portfolio and are managed by the same fund manager. A Regular Plan is bought through a distributor like SuperMatrix and includes a distribution commission in its expense ratio, while a Direct Plan is bought directly from the AMC and has a lower expense ratio since no distributor commission applies. Over the long term, this difference in expense ratio can meaningfully affect your net returns.

TER is the annual fee an AMC charges to manage a scheme, covering fund management, administration, and distribution costs, expressed as a percentage of the scheme's average net assets. It is deducted daily before the NAV is published, so a lower TER generally means a higher NAV and better net returns over time. SEBI caps the maximum TER an AMC can charge, with the limit reducing in slabs as a scheme's assets under management grow.

Exit load is a fee that some schemes charge if you redeem your units before a specified minimum holding period, usually expressed as a percentage of the redemption value. It is meant to discourage short-term exits and is credited back into the scheme for the benefit of remaining investors, rather than being retained by the AMC or distributor. Exit load terms, if any, are disclosed in the scheme's offer document and vary by fund and holding period.

Mutual funds are regulated by SEBI, with your money held by an independent custodian rather than the AMC or distributor, which protects against misuse. That said, the value of your investment can go up or down with market conditions—mutual funds are subject to market risk and don't guarantee returns.

Yes, particularly in equity funds, since returns are market-linked. Debt funds generally carry lower risk, but are not risk-free either. It's important to choose funds aligned with your personal risk appetite and investment horizon.

The riskometer is a SEBI-mandated, six-level graphic (ranging from Low to Very High risk) that every mutual fund scheme must display in its offer documents and marketing material. It gives investors a quick, standardised sense of the scheme's risk level based on its underlying portfolio, and AMCs are required to review and update it periodically.

Taxation depends on the type of fund and how long you hold it, and rules are updated from time to time by the Union Budget, so it's worth checking the latest position before you file. As a general rule, longer holding periods in equity funds are taxed more favourably than short-term holdings.

Log in to the SuperMatrix portal or app anytime to view your portfolio, SIP status, returns, and download statements.

A folio number is a unique account number assigned by an AMC to identify all your investments in that fund house, similar to a bank account number. All transactions in a particular fund house under the same folio, such as fresh purchases, SIPs, and redemptions, are recorded and tracked against this number.

Yes. You can add up to the permitted number of nominees to your folio, along with the percentage share for each, so your investments pass on smoothly to your chosen beneficiaries. You can also hold investments jointly with other individuals, with the mode of holding (such as “joint” or “either or survivor”) determining who can operate the folio.

You can place a redemption request online through your portfolio dashboard. Funds are typically credited to your registered bank account within 1–3 business days, depending on the fund type.

You can reach us at support@supermatrix.in, call 022-26528671-72, or use the “Ask a Query” form on our website, and our team will get back to you.

You can raise it through our Grievance Redressal process listed in the website footer, or escalate it as per our Complaint Escalation Matrix if it remains unresolved.

If your complaint isn't resolved to your satisfaction, or there's no response within 30 days, you can escalate it to SEBI through the SCORES (SEBI Complaints Redress System) portal at scores.sebi.gov.in, or the SCORES mobile app. SCORES lets you lodge, track, and follow up on your complaint free of cost, and requires the concerned entity to respond within a stipulated timeframe.