Grievance redressal
Use the following route for service complaints or unresolved concerns.
Step 1 — Contact SuperMatrix
Email support@supermatrix.in or call 022-26528671 / 72. Include your name, registered contact details, folio or reference number where relevant, a clear description, and supporting documents. Never send passwords or OTPs.
Step 2 — Formal escalation
If the issue is unresolved, write to the designated grievance officer. The officer’s confirmed name, email, telephone number, and response timeline must be inserted after business confirmation.
Step 3 — External escalation
Depending on the issue, investors may contact the concerned AMC/RTA and use applicable regulatory grievance mechanisms. Visit SEBI SCORES and the SEBI Investor website for current guidance.
Complaint tracking
A secure complaint reference and tracking system should be connected when the production backend is available. The current static website does not store complaints.